We want your Lavie pieces to arrive quickly and fit perfectly. Here's how shipping and exchanges work.

Shipping

We deliver across Nepal from our base in Kathmandu.

• Kathmandu Valley — Rs. 100 delivery charge

• Outside the Kathmandu Valley — delivery typically takes 3–5 business days

Once your order is dispatched, we'll send you a confirmation with a tracking link so you can follow your package's journey.

Order Processing

We process and pack orders as quickly as we can, and aim to have your order on its way within a few business days of it being placed.

Exchanges

We want you to love what you ordered. If something isn't quite right, here's how an exchange works:

• Get in touch within 7 days of delivery — email us at infolavie2@gmail.com or call 9869696969 with your order number and the reason for the exchange

• Our team will check whether that specific piece can be exchanged. As our pieces are released in limited numbers, not every item is eligible, and we'll confirm this with you as soon as we can

• The item must be unworn and unwashed, with the original tag still attached

• Items purchased on sale or at a discounted price are final sale and cannot be exchanged

• We currently offer exchanges only — we're not able to offer refunds

If your order arrives damaged, or you've received the wrong item, please reach out within 7 days so we can arrange an exchange for you.

Once your exchange has been approved by our team, we'll guide you through the next steps.